Frequently Asked Questions (FAQ's)

FAQ

Prints

What type of paper do you use for printing?

Will the watermark appear in my print?

Do you edit/restore the images before printing?

Does this mean the vintage-looking map I order will look brand new?

Will I be able to read all the text on my map?

Orders

What is the production time for orders?

Where are your products printed?

What are the different sizes that I can order?

Can I track my order?

Can I buy a digital download file?

Shipping

How are prints shipped?

Where can you ship orders?

Do you offer expedited shipping options?

How much does shipping cost?

Returns/Refunds

What if I am not completely satisfied with my purchase?

Are there any items that cannot be returned?

What is your return policy?

Are there fees associated with returns?

When will refunds be issued?

Framing

What kind of frames do you offer?

Can I add a mat?

Does the frame come with glass?

How long is the production time for framed orders?

Is hanging hardware included?

How big will the final piece be?